Press Releases
2010 AUGIE Survey focuses on workflow and technology use
Pearl River, NY - February 17, 2010 What is the state of automation in the industry today? What can be done to develop and promote improved workflows? How can we drive increased efficiency?
These are just a few questions to be answered by agencies, carriers, solution providers and other members of the industry in the 2010 AUGIE Survey launched today at augiesurvey.artizan.com.
The last AUGIE (ACORD User Group Information Exchange - www.acord.org/augie) survey was in 2006. Now, after advances in technology and workflows, it's time to once again survey the industry for updates on the use of technology. Findings from past surveys have led to greater agency involvement in ACORD standards development; better dialogue between agents, their carriers and vendors; the Real Time Campaign; and a unified approach to technology. Findings also have stimulated doubled activity for Real Time Rating and Inquiry, Personal Downloads and Commercial Downloads.
"This year, we want everyone -- CSRs, producers, systems staff, principals -- to take the survey and make their voices heard," said Lisa Goth, vice president of Charles P. Leach Agency and head of the AUGIE Survey committee.
"Everyone involved with selling or servicing customers has a vital role to play in the industry and in this survey,” Goth said. “Everyone who writes insurance, supports the industry and develops products is needed. We want to hear from each and every one of you. So go out today to augiesurvey.artizan.com and let your voice be heard."
To make that even easier this year, AUGIE has reduced the number of survey questions based on agency role. "If you're a CSR, you won't see the same questions as a manager, since your roles are different,” Goth said. “We know you're busy and don't want to waste your time with questions that don't have anything to do with you or your role. So the AUGIE survey is now interactive and intelligent. It conforms to you."
The online survey will be available until April 15, 2010. Results will be announced at the May 24-26 ACORD LOMA Insurance Systems Forum in Las Vega, Nevada. The survey should take approximately 15 minutes to complete.
"You will have the ability to stop and resume the survey,” Goth explained. “We know everyone is busy and gets interrupted. So now you can handle that important call or put the kids to bed, log back into the system using a username and password that is created when you begin taking the survey at augiesurvey.artizan.com, and pick up where you left off."
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About ACORD
(Association for Cooperative Operations Research and Development) is a global, nonprofit standards development organization serving the insurance industry and related financial services industries. ACORD's mission is to facilitate the development of open consensus data standards and standard forms. ACORD members include hundreds of insurance and reinsurance companies, agents and brokers, software providers, and industry associations worldwide. ACORD works with these organizations towards a goal of improved data communication across diverse platforms through implementation of standards. ACORD maintains offices in New York and London.
CONTACT:
Michael Carroll, 845-620-1700, ext. 401
mcarroll@acord.org