Applied Systems at a Glance

Applied Systems Inc. was founded by an insurance agency owner named Robert Eustace. He had the idea to use personal computers and relational database technology to automate the day-to-day functions of the independent insurance agency. Our first product, TAM (The Agency Manager), was released in 1983.

Four years later, the second version of TAM introduced the first true single-entry, multiple-company interface in the industry. It allowed independent agents to solicit multiple carrier quotes with one entry. That was just the beginning of a long series of firsts--a 25-year track record of innovation.

Our strength has always been in knowledgeable people who are insurance experts first, technologists second. They work in close cooperation with our user community to find new opportunities to automate the business, improve workflows and drive higher efficiencies. And in so doing, help our customers manage their operational risk, and build a better and bigger book of business.

Applied Systems fast facts:

• Solutions used by more than 11,000 agencies and brokerages, representing more than 129,000 producers, CSRs and other staff members
• Agency management systems used by more than 50% of the agencies who are recognized as Best Practices agencies
• Customer agencies that write more than 25 percent of all insurance premiums in the United States, Canada, the United Kingdom, Puerto Rico, Guam, Hong Kong, Jamaica and the Virgin Islands
• Customer retention rate of nearly 100 percent
• Industry's largest independent, international users' group
• Interface relationships with nearly 300 carriers
• Recipient of the ACORD Download Vendor of the Year Award each and every year since its inception in 1993; as well as the first Upload Vendor of the Year Award in 1994 and every year since
• Systems that account for two-thirds of all agency/carrier download relationships in the United States
• Customer agencies that account for 67 percent of all download sent from all insurance carriers in the United States
• Fastest support time in the automation industry, and the only vendor to provide live support in real time -- with hold times typically two minutes or less
• Four solutions, to serve the specific business needs of agencies with various sizes and structures: Epic, TAM, DORIS and Vision
• Record of consistently outselling nearest competitor by more than 2-to-1
• Nearly 700 employees working out of company headquarters in University Park, Illinois and the Applied Systems Canada office in Mississauga, Ontario; as well as trainers and sales consultants who operate regionally

Applied Systems is owned by Bain Capital LLC and James P. Kellner, the company's chief executive officer and chairman of the board. Mr. Kellner began working at Applied Systems in 1985 and has devoted his entire career to the continuing development of insurance technology.

Business Continuity Statement

Applied Systems believes that it has taken the reasonable steps to protect our business as well as our customers’ ability to continue to gain access to support and other services in the event a major disaster affects us. Read More